India, Dec 08: Chat360, the omnichannel Customer Experience Agentic AI platform trusted by over 300 global brands, has announced a strategic partnership with Meta to introduce WhatsApp Business Voice Calling—empowering enterprises with seamless, real-time voice communication within the world’s most used messaging app.
The integration allows businesses to offer instant, high-quality voice support alongside WhatsApp, Instagram, Facebook Messenger and website chat, enhancing Chat360’s unified platform powered by Agentic AI, GenAI, NLP and intelligent automation.
Key Enterprise Advantages:
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Real-time voice support with personalised interactions
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Faster query resolution with AI-assisted call flows
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Unified interface for simultaneous voice + text communication
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Higher conversion through instant sales calls from WhatsApp campaigns
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24/7 automated + human-assisted voice support
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Centralised analytics integrated with CRM and ticketing systems
The solution benefits high-customer-contact sectors including retail, ecommerce, BFSI, real estate, healthcare, education and travel. With experience across 5+ countries, Chat360 now extends WhatsApp Voice Calling within the same secure, scalable system used for lead generation, multilingual support, automation and customer engagement.
The feature is now available for all enterprises using WhatsApp Business API via Chat360, with effortless deployment enabled by its low-code framework and built-in integrations.
Speaking on the integration, Mr. Sunnyraj Agarwal, Founder & CEO, Chat360, said:
“WhatsApp is a globally preferred communication platform. This launch strengthens our mission—enabling meaningful conversations at the right time and right channel. As official Meta Partners, we are better positioned to unlock the future of conversational commerce for brands worldwide.”
The Chat360–Meta partnership marks a significant step in combining AI, voice and instant messaging to redefine enterprise communication and elevate customer experience at scale.